Privacy policy

Last updated: June 2026

LABROCH ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services (the "Services"). LABROCH is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect

We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details — name, address, billing address, shipping address, phone number, and email address.
  • Financial information — credit card, debit card, payment card information, transaction details, payment confirmation and other payment details.
  • Account information — username, password, security questions, preferences and settings.
  • Transaction information — items you view, add to cart, wishlist, purchase, return, or exchange and your past transactions.
  • Communications — the information you include when contacting our customer support.
  • Device information — information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information — information regarding your interaction with the Services, including how and when you navigate them.

How We Collect Personal Information

  • Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services — from your device when you visit our website, through cookies and similar technologies.
  • From our service providers — when we engage them to enable certain technology and they collect or process your personal information on our behalf.

How We Use Your Personal Information

  • Provide and improve the Services. To perform our contract with you, process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a tailored shopping experience.
  • Marketing and advertising. To send marketing and promotional communications by email or SMS (only with your consent), and to show you online advertisements for products or services.
  • Security and fraud prevention. To authenticate your account, provide secure payment, detect and prevent fraudulent or unsafe activity.
  • Customer support. To respond to you, provide effective services, and maintain our business relationship.
  • Legal compliance. To comply with applicable law or respond to valid legal process.

How We Share Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors and third parties who perform services on our behalf (IT, payment processing, analytics, customer support, fulfillment and shipping).
  • With shipping carriers operating in Egypt to deliver your order.
  • With business and marketing partners to provide marketing services, in accordance with their own privacy notices.
  • When you direct, request, or consent to disclosure to third parties.
  • In connection with a business transaction such as a merger or acquisition, to comply with legal obligations, or to enforce applicable terms or policies.

Cookies

We use cookies and similar technologies to enable certain features of our Services, to recognize you and remember your preferences, and to analyze how the Services are used. You can manage cookies through your browser settings.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to access — request access to personal information we hold about you.
  • Right to delete — request that we delete personal information we maintain about you.
  • Right to correct — request that we correct inaccurate personal information.
  • Right to opt-out of marketing — you may unsubscribe from promotional emails at any time using the unsubscribe option in our emails.

To exercise any of these rights, please contact us at Support@labroch.com.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Retention

We retain your personal information for as long as necessary to provide you with our Services, comply with legal obligations, resolve disputes, or enforce our agreements. When no longer needed, your information is securely deleted or anonymized.

Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this page and update the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

LABROCH
📧 Support@labroch.com
📍 Cairo, Egypt